A salon for little dogs

Unfortunately, no. We to keep the salon calm for our little clients.

As soon as you get your new family member (puppy) home you should work on desensitising them to aspects of grooming e.g. brushing and touching face and feet to get them used to being handled.
We are able to have your puppy in for their first professional groom any time 10 days after their 3rd and final vaccine. We have introduced a new ‘puppy introductory groom’ service available to book now for your pup!
Please note: you are responsible to ensure your pup has had all vaccinations needed for interaction with other dogs .
Also check out our Instagram: @mr_potts_dog_grooming for some helpful puppy handling tips!

This depends on what your preferences are! There is a description of what each service includes, any questions feel free to send a text or email to make sure you’re booked in for the right service. Each service takes different allocations of time so, if you’re unsure please reach out!

This will depend on your dogs coat type, how long you get their hair cut and if you groom at home in between.

Short clips can be done every 6-8 weeks.

Longer clips require more maintenance. We recommend coming back every 4-6 weeks with a hygiene appointment or bath and blow dry in between.

Timing depends on the size/ service you’ve selected. We typically say each appointment will be from 1-2 hours.

Please keep in mind that although we do our best, sometimes all it takes is an extra wiggly pup to push back the timing.

Please book through our online system. This helps ensure you secure a time and day that suits you and your pup!

Also, by booking through the system, you’ll get a reminder message two days before your groom and a confirmation email that has a link that will allow you to easily change or cancel your appointment if something comes up!

Your dog must be up to date with all vaccines, worming flea and tick treatment for the safety of all the other dogs!

Please note, we do always use a veterinary grade disinfectant to clean but you are responsible for having a healthy and happy pup.

We are a small salon which can only cater to XS-M pups. Unfortunately, if you pup is over 15kg and you book in with us, we will not be able to accommodate you with our facilities and we will have to refuse our services and require full payment for the appointment.

However, we have an amazing facility just next door (Ducky’s DIY) where you can self-wash and blow dry your pup. We are also always happy to recommend a local salon who accept large dogs.

We understand it can feel like a long time away from your pup in a new environment; in 15 years of grooming puppies of all sizes and temperaments, we have seen they behave best when the parents are absent. It can be distracting for the puppy, the groomer and other dogs in the salon to have you stay during grooming and become a safety hazard.

If you have any questions or want to look at the opportunity to stay, please get in touch with us before the appointment.

We’re a gentle, force-free salon, so your pup’s comfort will always come first. We’re happy to gently brush out small knots where possible, but larger or more widespread matting will be clipped rather than brushed out, as we don’t want to cause unnecessary discomfort or stress.

Our clippers need to pass under the matting, rather than through it, so the length of your pup’s coat after grooming will depend on how close the matting is to the skin.

For heavily matted coats, additional charges may apply and will be discussed with you at drop-off. Severe matting can also be particularly hard on our grooming equipment, so while we’re happy to help with a matted coat as a once-off, we’ll also talk you through the best way to maintain your pup’s coat between appointments to help prevent it happening again.

For safety, we do not groom any snappy or aggressive dogs with a history of biting no matter the severity. It is considered too high risk, not only for staff but the dog too. We do not keep muzzles in the salon. If your dog snaps they will be sent home immediately and we have another salon we will recommend to try.

We are proud to be a cage-free, gentle grooming salon. We have beautiful, purposely build pens out the back with comfortable dog beds, so that anxious pups can be separated and relaxed while with us.

We have a gentle sensitive skin product and if directed, maleseb wash options available for dogs with more sensitive skin. If you have a shampoo that you like to use or a medicated one, please bring it along! Just let us know any special methods or instructions!

We have also just introduced a new option for our clients to add on a sensitive skin deep conditioner. Please ask us for details if needed.

We’re pet stylists, not show groomers, so our focus is on creating a practical style that works for both you and your pup.

While we can accommodate most styling requests, we generally don’t recommend shaving double-coated breeds unless there’s a particular reason to do so. Instead, we recommend a thorough undercoat strip-out as part of a Style Groom, removing loose and impacted undercoat while retaining the protective outer coat.

A double coat plays an important role in protecting your pup’s skin and helping them manage changes in temperature. Shaving can also alter the way some double coats grow back, so we recommend understanding the potential risks before deciding to clip the coat short.

Ultimately, the choice is yours, and we’re always happy to talk through the options with you so you can decide what’s best for your pup.

We run to an appointment schedule so that every pup gets the time, care and attention they deserve. If you arrive late, we won’t rush your pup or compromise the appointments booked after you.

Depending on how late you arrive, we may need to adjust or downgrade your groom to what can comfortably be completed in the remaining time. This may mean a hygiene tidy, bath or towel dry instead of your originally booked service.

Your original appointment fee will still apply. If we’re unable to complete your pup’s full haircut, a new appointment will need to be booked for another day.

To avoid any disappointment, please plan ahead and aim to arrive a few minutes early. 💛

Please refer here.